At Orbeez® Gun, Balls, Stress Ball, Blaster, Toys, Slime Set, we take your privacy seriously. This policy describes how we collect, use, and disclose information about you when you visit our website or make purchases through our online store. Please review this information carefully.
Information We Collect
We only collect information that helps us deliver the best shopping experience possible. The categories of information we may collect include:
- Contact information such as name, email address, postal address, and phone number when you create an account or make an order.
- Payment information such as payment card details when you make a purchase. This information is processed securely by our payment gateway partners and not stored on our servers.
- Shopping activity information such as items viewed or added to your cart when browsing our online store.
- Web analytics information such as IP address, browser type, operating system, referral URLs, device information, and pages visited to optimize our website experience. This data is collected anonymously.
- Marketing preferences such as opt-in choices you make to receive marketing communications from us.
- Correspondence such as information provided when you contact our customer service team.
We collect this information directly from you when you provide it to us, automatically through use of cookies and similar technologies, and from third-party business partners.
How We Use Information
The information we collect enables us to:
- Fulfill your orders and support your account.
- Process payments securely for purchases made in our online store.
- Improve our store offerings and customize your shopping experience.
- Respond to your customer service inquiries and requests.
- Administer contests, surveys, or other site features.
- Prevent and detect fraud or other unauthorized activities.
- Send marketing and promotional emails in accordance with your preferences.
- Perform analytics to improve our website and enhance your browsing experience.
- Comply with legal obligations as required.
We will not use your information for purposes other than those listed in this policy without your consent.
How We Share Information
We do not sell or rent your personal information to third parties. The categories of third parties with whom we may share information include:
- Service providers who help us operate our site and deliver orders, such as payment processors, web analytics providers, customer service software, email distributors, and drop ship vendors.
- Business partners who provide products or services integrated with our store, such as third-party sellers. They may have access to information needed to provide their services, but are prohibited from using it for other purposes.
- Authorities and regulators to comply with legal obligations for purposes such as preventing fraud or crime.
- Buyers in the event our company is acquired by or merged with another company. We will notify you when information about you is transferred and becomes subject to a different privacy policy.
- Other parties only with your consent or direction to share information.
Our store is hosted on the Wix platform. Wix provides us with the online e-commerce platform that allows us to provide our service to you. Your data may be stored through Wix’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.
How We Protect Information
We implement technical and organizational measures designed to secure your information including:
- Secure server protocols and encryption of data in transit.
- Role-based access controls to limit staff access to data on a need-to-know basis.
- Staff training to ensure data is handled responsibly.
- Technological measures like intrusion detection and malware scanning.
- Contractual obligations imposed on our service providers and partners.
While we work hard to protect your information, no data storage system or transmission can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the Contacting Us section below.
Your Rights & Choices
You have certain rights and choices regarding how we collect, use, and share information about you. These include:
Marketing preferences: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. You can also inform us of your contact preferences by contacting us as provided below.
Access: You can request records of your information we have collected, including copies of your contact information and details of your transactions.
Deletion: You can request deletion of your personal information by contacting us and we will take reasonable steps to comply with your request unless obliged by law to keep it.
Consent withdrawal: You can withdraw consent you previously provided to process your information by contacting us. This will not affect any processing already carried out with your permission.
Transfer: If you provided information as consent, used our services to process data, or paid for services, you have the right to request an electronic export of relevant information you provided to us.
Complaints: You can file a complaint about possible misuse of your information with local authorities.
Data Retention
We will store your personal information only for as long as reasonably necessary for the purposes outlined in this privacy policy, and as required by law. For users in the European Economic Area (EEA), unless otherwise required by law, your data will be deleted upon request after 30 days of inactive account status.
For users outside the EEA, we will retain your information as necessary over the period of time your account is active and for an additional 3 years after the closure of your account to meet regulatory requirements. After this period, we will take reasonable steps to safely destroy or anonymize this information.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. These technologies allow us to recognize you, customize your browsing experience, and analyze site traffic patterns.
We use both session and persistent cookies. Session cookies expire when you close your browser session and allow us to tie your actions during that session. Persistent cookies remain on your device after the browser is closed and allow us to remember you upon your return.
The specific types of cookies and similar technologies we use include:
- Strictly necessary cookies enable core website functionality like security, network management, accessibility, and basic visitor statistics. These technologies cannot be turned off in our systems.
- Performance cookies allow us to analyze site traffic patterns and understand how visitors engage with our site so we can improve the overall website experience. We may also use Google Analytics for aggregated, anonymized tracking purposes.
- Functionality cookies allow us to remember your preferences like language, font-size, and location to provide a more personalized experience. With your consent, we may also use these cookies to offer you products and promotions tailored to your interests.
You have control over cookies and can withdraw consent at any time. By using our site, you consent to the placement of cookies on your device as outlined in this policy.
External Links
Our site contains links to other third-party sites that we do not operate or control. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of each site that you visit through a link from our store.
Children’s Privacy
Our store is not designed for individuals under the age of 18. We do not intentionally collect personal information from children under 18 without consent from a parent or legal guardian. If you are a parent and believe your child has provided us with information without your consent, please contact us so we can take appropriate action.
Changes to the Policy
We may change this privacy policy from time to time to reflect enhancements in our store offerings, changes in technology, and new legal requirements. If we make changes, we will revise the “Effective Date” at the top of the policy. If we make material changes that expand our rights to use your information, we will notify you in advance through the contact information you have provided and provide an opportunity to opt out of these new uses.
Contacting Us
If you have any questions about our privacy practices or dealings with our store, please contact us by email at [email protected] or by mail at:
Orbeez® Gun, Balls, Stress Ball, Blaster, Toys, Slime Set
123 Anywhere Street
London, England
AB1 2CD
Effective Date
This Privacy Policy was last updated on 15 March, 2022.
We thank you for taking the time to understand how we collect, use, and disclose information about you. We appreciate the trust you place in us through your interactions with our store.
